Who is responsible for your information
Orencrest Group Limited is the controller of personal information used to operate orencrest.com. Contact us using the details below for privacy questions or to exercise your rights.
Information we collect
Information you provide may include your name, email, telephone number, billing and delivery addresses, order details, account information and customer-service messages. Technical information can include IP address, browser and device information, session identifiers and security logs. Required checkout fields are needed to process and deliver your order; without them we may not be able to provide that service.
Why we use it
- Orders and accounts: to take requested steps before a purchase and fulfil the contract, including delivery, refunds and service messages.
- Legal obligations: to retain necessary transaction records and respond to valid legal requests.
- Legitimate interests: to protect the website, investigate fraud, maintain service records and resolve complaints, balanced against your rights.
- Consent: for optional marketing or non-essential tracking where consent is required. You can withdraw consent without affecting earlier lawful processing.
Who receives information
WordPress and WooCommerce operate the store, with hosting provided by Hostinger. Authorised service providers may receive information needed for hosting, email delivery, payment processing, order fulfilment, postal delivery and professional or legal support. When Stripe is selected at checkout, it processes payment information and fraud-prevention data under its own privacy notice. We receive transaction references and payment status rather than asking you to send full card details to us.
International processing
Our business is based in Hong Kong, and information may be accessed there for customer support and order administration. Hosting and payment providers may also process data in other countries. Please contact us for information about the locations and transfer arrangements relevant to your information, including how to obtain details of any applicable safeguards. Hong Kong is a different jurisdiction from the United Kingdom; this notice does not represent it as having UK adequacy status.
How long information is kept
Retention depends on the purpose and the applicable accounting, tax, consumer-law and dispute periods. Order records are retained for obligations and claims connected with the transaction; account details while the account is used or needed; correspondence while an enquiry or complaint remains relevant; and technical records for security and operational needs. Information is deleted or anonymised when it is no longer needed, subject to legal holds and applicable obligations. Contact us for the retention criteria relevant to a particular record.
Your rights
Subject to applicable conditions, you can request access, correction, erasure, restriction or portability of your personal information. You may object to processing based on legitimate interests, and to direct marketing at any time. You can withdraw consent by contacting us or using the relevant preference control. We may need to verify your identity before disclosing information. UK data-protection requests are normally answered within one month, with lawful extensions explained where necessary.
You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint. Contacting us first does not remove that right.
Cookies and updates
See our Cookie policy for shopping-session and account technologies. We update this notice when the store’s processing changes.
Contact Orencrest
Orencrest Group Limited
21st Floor, CMA Building, 64 Connaught Road Central, Hong Kong.
Email: contact@orencrest.com
Telephone: +44 20 8050 4355
Last updated: 16 October 2026.